KEEP YOUR TEAM ON THE SAME PAGE
Your orders.
Your conversation.
Give every order a shared story. Post an update, mention a teammate and keep the next step clear, right inside BigCommerce.
Internal team conversations. Saved with your store in BigCommerce.
- 01Find your orderStart with an order or a mention.
- 02Bring in your teammateWrite an update. Select a mention.
- 03Keep the answer togetherReply on the order. Close the loop.
One order. One shared conversation.
Only your store team sees the comments.
GETTING STARTED
Your first useful update.
Open the app, get your teammates ready and follow one conversation from question to answer.
Access & first steps
Open Order Chat through BigCommerce, bring your team in and post your first useful update.
6 min read02 / GETTING STARTEDFirst conversation
Follow one order from a useful comment to a teammate’s reply, with a checklist for your first day.
5 min readReady to bring your team in?
Seven practical checks, saved in this browser.
MAKE THE NEXT STEP CLEAR
Start with one task.
A packing question, a shift handover or a delivery update. Keep the discussion where the work happens.
One question. The right teammate.
Explain what is holding up the order, mention the person who can decide and keep their answer with the conversation.
Work through a packing questionDAILY USE
A guide for every part of your day.
Find the right order, involve the right people and understand what needs your attention.
Inbox & orders
Search orders, scan conversation previews and use the right view for your next task.
7 min read04 / DAILY USEComments & history
Write clear updates, work with long conversations and keep a permanent conversation history.
5 min read05 / DAILY USEMention teammates
Choose a teammate, check the recipient chips and make a clear request on the order.
4 min read06 / DAILY USEUnread & notifications
Understand the difference between unread conversations, mentioned orders and your notification history.
5 min read07 / DAILY USEOrder comments panel
Open the same conversation while working in the native BigCommerce Orders area.
3 min read08 / DAILY USETeam playbooks
Practical examples for packing questions, shift handovers and delivery follow-ups.
5 min readOWNER & REFERENCE
Know how your workspace works.
Clear guidance on team access, email content and the information that stays with your store.
Email settings & delivery
Choose generic or detailed mention alerts and understand delivery messages before retrying.
5 min read10 / OWNER & REFERENCETeam access & permissions
Understand what staff and the store owner can do, and how the teammate list is populated.
3 min read11 / OWNER & REFERENCEData & uninstalling
Know where information is stored, what remains after uninstall and how detailed emails affect the data boundary.
4 min read12 / OWNER & REFERENCETroubleshooting
Practical checks for access, missing teammates, posting problems, unread counts and email alerts.
6 min read13 / OWNER & REFERENCEGlossary & quick answers
Plain-language definitions and answers to common Order Chat questions.
4 min readA LITTLE HELP GOES A LONG WAY
Something not clicking?
Find a quick fix, learn the lingo or get a hand from the team.