Order Chat terms#
| Term | Meaning |
|---|---|
| Conversation / thread | All comments and observed status updates for one order. |
| Mention | A person chosen in the teammate picker to receive a notification for a comment. |
| Notify chip | A selected teammate shown beneath your draft. This person will receive a mention when you post. |
| Display name | Your first and last name as shown to teammates in Order Chat for this store. |
| Orders with comments | The number of orders that have comment history; not a list of outstanding tasks. |
| Inbox drawer | The conversation that slides in from the right when you select an order on Inbox. |
| Unread conversation | An order with a teammate’s unread comment, or a conversation you manually marked unread. |
| Notification | An entry in your personal mention history, opened from the bell. |
| Order comments panel | The conversation opened through the native BigCommerce Orders app action. |
| Store owner | The BigCommerce owner identity with owner-only Order Chat controls. |
| Metafield | An additional BigCommerce record used to retain app data with the store or order. |
| Generic / detailed email | A basic app-link alert, or an alert containing the selected conversation and order details. |
| Deleted marker | A historical marker for a comment removed in an earlier version. Comment deletion is now disabled. |
Quick answers#
Can customers read these comments?
The app is for the internal store team. It does not publish conversations to the storefront or customer account.
Can I reply by email?
No. Open the order in Order Chat to add a reply.
Can I edit a comment or attach a file?
Posted comments cannot be edited and attachments are not supported. Comments cannot be deleted. Add a correction in a new comment.
Does a mention assign a task?
No. It draws a teammate’s attention to a comment. The app has no separate task assignment or completion status.
Will uninstalling delete our conversations?
No. The conversation metafields remain in BigCommerce. Read data and uninstalling for the separate installation-record and email policies.
Is the demo connected to my store?
No. The demo uses synthetic orders and people. “View as” changes the example user. Its data resets when the demo server restarts, and its emails are simulated.
Search, enlarge and print these guides#
Select Search guides, or press Ctrl + K on Windows or Command + K on a Mac. Search for a task such as “first login”, “display name” or “mark unread”. Results link to the relevant section. Escape closes search.
Select a screenshot to open the full-size image in a new tab. All screenshots use a synthetic demo store. Select Print guide to print the current article without the navigation. The main guides also work without JavaScript; search and saved checklist progress need JavaScript.
The first-day checklist saves ticks in this browser. It does not complete work on an order or share progress with teammates. Use Reset my checklist to clear the ticks. The Help centre is public and can be bookmarked or shared without sharing an app session.